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FAQs

Refunds, Exchange & Problems 

Can I return my purchase?

Yes, but goods purchased from an independant Davida retailer can only be returned by talking with the retailer. Their terms and conditions will apply.

Can I return my purchase & obtain a refund ? (purchased directly from Davida)

Yes, goods bought online, by telephone or by mail order can be returned within 14 days.

Full Refund of purchase will be given if returned within 14 days from the date shown on the invoice supplied with the goods when delivered to you.

However:- 

  1. Items returned for refunds must be unused and in the same condition as supplied and as packaged.
  2. Proof of purchase is required.
  3. Refunds will not include return postage.
  4. We will confirm receipt of your returned item.
  5. Refunds in full will be made after receipt of return and once goods have been inspected.
  6. Please allow a reasonable time for your refund to be effected

Exchanging Goods for a different size etc

Yes, goods bought online, by telephone or by mail order can be exchanged for another product if they returned within 14 days. Please observe items 1 to 4. above

What if my purchase is defective?

Your purchase is guaranteed for two years from date of purchase for manufacturing faults.

What if I am not happy with my purchase?

Talk to us about sorting things out for you, if your purchase:

  • doesn't match our product description
  • has different qualities from the product we have advertised
  • is not fit for purpose - either its standard purpose or a specific purpose ordered by you the customer which we Davida accepted to do
  • doesn't show the quality and performance normal in products of the same type

We are here to sort things out, in the event of a problem we will undertake to resolve the issue..

Can I buy direct from Davida ?

COVID 19 STATUS - 25th August 2020 It is as important as ever to protect people and keep safe.  Due to the ongoing COVID 19 Crisis in the UK, our offices and factory remain closed. Until further notice we will NOT be responding to enquiries by phone, email or social media.    If you wish to be kept updated, please subscribe to our newsletter. Meanwhile, a limited range of Davida products are available to purchase through our worldwide dealer network.   

 

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